On Sun, Jul 28, 2013 at 10:54 PM, Junaid Tahir <mjunaidtahir@gmail.com> wrote:
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• Stop talking .. You cannot listen while talking• Give the speaker the chance to speak• Listen to perceive .. Not to object• Do not interrupt the speaker• Put yourself in the speaker's boots.. This will help you assess the situation• Be patient .. Give the speaker enough time• Keep calm .. Angry people will look for mistakes• Don't argue .. Be open and accept criticism• Ask questions .. This shows interest and provides clarification• Avoid prejudice.Source: Unknown
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